AI-powered customer engagement
Turn every conversation into lasting growth
Bring chat, email, and social into one intelligent workspace. Finch helps your team understand context, automate the busywork, and respond with care.
The problem
Customer conversations are scattered across channels, teams, and tools
Teams repeat the busywork
Manual triage, routing, and follow-ups slow every response and take time away from meaningful customer work.Customers wait too long
Unclear ownership and hidden priorities make urgent conversations easy to miss and difficult to resolve.The solution
Connect every conversation, automate the busywork, and grow with every reply
Unified inbox
Every conversation, one complete customer story
Bring chat, email, and social into one shared workspace so your team always sees the history, priority, and person behind every message.
- One inbox for every channel
- Shared customer context
- Smart routing and ownership
Unified inbox
12 openMaya Chen
Customer since 2024
Could you help me return the jacket from order #4812?
Absolutely. I found the order and prepared a prepaid return label.
AI automation
Automate the busywork between replies
Let Finch handle repetitive steps while your team stays in control. Triage requests, route ownership, and follow up without losing the human touch.
- Automatic triage and routing
- Context-aware reply assistance
- Reliable follow-up workflows
Return resolution
Paused
Detect return request
Verify order eligibility
Create prepaid label
Send return instructions
Update customer record
Progress60%
Analytics & insights
See what customers need in real time
Understand conversation volume, response quality, and emerging customer needs before they become expensive problems.
- Live response and resolution metrics
- Automatic trend detection
- Actionable team insights
Conversation insights
1,247
Conversations
96.8%
Resolved
1m 42s
First reply
Conversation volume — last 24 hours
Returns and exchanges342
Delivery questions289
FAQs
Have questions?
Find answers.
Which channels does Finch unify?
Finch brings chat, email, and social into one intelligent workspace, so every conversation lands in the same inbox with its full history intact.
How do AI agents help my team?
AI agents handle routine requests like order updates, returns, and FAQs on their own. Complex conversations are routed to your team with the context the agent has already gathered.
Will Finch replace our existing helpdesk?
Most teams run Finch as the connective layer in front of their helpdesk during a short migration, then retire the legacy tool once Finch becomes the source of truth.
How is customer data handled?
Every conversation is encrypted in transit and at rest, isolated per organization, and never used to train shared models. Only the people you invite can read your data.
How long does onboarding take?
Most teams are live in a single day. We help you connect channels, import history, and ship your first AI agent so you can start responding the same afternoon.
Is Finch a fit for small support teams?
Yes. Finch is built for teams of two to two hundred, with pricing that scales as you grow and AI agents that absorb the busywork so small teams feel much larger.